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Frequently Asked Questions
ORDERS & PAYMENT
How do I place an order?
Browse our collection, select your preferred size and colour, then click ‘Add to Cart’. Proceed to checkout, enter your delivery details and complete your order.
What payment methods do you accept?
All payments are processed securely via İyzico. We accept Visa, Mastercard, Maestro and American Express. Instalment options may be available on eligible cards. We do not offer cash on delivery. All prices are displayed in US Dollars (USD $).
Can I cancel my order?
You may request a cancellation before your order is dispatched. Please e-mail info@barbarianwoman.com as soon as possible. Once your order has been shipped, cancellation is no longer possible — you may initiate a return after delivery.
How can I track my order?
An order confirmation is sent to your e-mail address immediately after purchase. Once your order is dispatched, you will receive a DHL tracking number by e-mail. You can also check your order status under ‘My Account → My Orders’.
Is my payment secure?
All transactions are protected by 3D Secure authentication and SSL encryption. Your card details are transmitted directly to your bank and are never stored on our systems.
SHIPPING & DELIVERY
How much does shipping cost?
We offer free worldwide shipping on all orders — no minimum spend required. Your order will be automatically shipped at no extra cost regardless of your location.
When will my order be dispatched?
Orders placed before 16:00 (GMT+3) are dispatched the same day. Orders placed after 16:00 are dispatched the next business day. Orders placed on weekends or public holidays are processed on the following business day.
How long does delivery take?
International orders are shipped via DHL and typically arrive within 3–7 business days depending on your location. Once dispatched, you will receive a tracking number to monitor your shipment in real time.
What should I do if my order is lost?
If your order has not arrived after the expected delivery window, please contact us at info@barbarianwoman.com with your order number. We will open an investigation with DHL and keep you updated throughout the process.
RETURNS & EXCHANGES
What is your return policy?
You may request a return within 14 days of receiving your order. Items must be unworn, unwashed, with original tags attached and returned in their original packaging.
Can you walk me through the return process?
All returns are managed through your Shopify account:
01. Log in to your account — Go to barbarianwoman.com → ‘My Account’ → ‘My Orders’.
02. Select the relevant order — Click on the order you wish to return.
03. Click ‘Request a Return’ — Select the item(s) and choose a return reason.
04. Wait for confirmation — We will review your request and send return instructions by e-mail within 1–2 business days.
05. Ship the item — Pack the item in its original packaging with tags intact and send it to the address provided.
06. Quality check — Once received, we inspect the item within 1–3 business days.
07. Refund — Approved refunds are processed to your original payment method within the statutory 14-day period.
* Return shipping costs are the customer’s responsibility. In cases of damaged or incorrect items, we cover the return shipping fee.
Can I exchange an item for a different size?
Yes. You may request a size exchange within 14 days of receiving your order. The item must be unworn, in its original packaging and with its tags attached. Exchanges are subject to stock availability; if the requested size is unavailable, a full refund will be processed instead.
I received a damaged or incorrect item. What should I do?
Please e-mail info@barbarianwoman.com with your order number and photos showing the issue. Our team will respond within 1–2 business days with a resolution. Return shipping costs are covered by us in these cases.
When will my refund appear in my account?
Once approved, your refund will be processed to your original payment method within 14 days. Depending on your bank’s processing times, it may appear sooner. You will be notified by e-mail once the refund has been issued.
PRODUCT INFORMATION
How do I find the right size?
Each product page includes a size guide with measurements in centimetres. We recommend measuring your bust, waist and hips before selecting a size. If you are between sizes, we suggest sizing up for a more comfortable fit.
Where can I find fabric and care information?
Fabric composition and care instructions are listed on each product page. The care label attached to each garment provides guidance on washing, drying and ironing.
Where are your products made?
All Barbarian Woman pieces are designed and produced in Turkey. Every garment is original, carefully crafted and made to our quality standards.
Can I be notified when an out-of-stock item becomes available?
Yes. On any sold-out product page, click the ‘Notify Me When Available’ button and leave your e-mail address. You will be automatically notified as soon as the item is back in stock.
ACCOUNT & PROMOTIONS
Can I shop without creating an account?
Yes, you can check out as a guest. However, creating an account allows you to view your order history, save delivery details, track returns and access member-exclusive promotions.
Is there a new customer discount?
Yes. Subscribe to our newsletter and receive 10% off your first order. Register on our website and confirm your e-mail address to claim the discount. The offer applies to full-price items only and cannot be combined with other promotions or used on sale products.
CONTACT & SUPPORT
How can I contact customer service?
E-mail: info@barbarianwoman.com
Hours: Monday – Friday, 09:00 – 18:00 (GMT+3)
Messages received on weekends and public holidays will be answered on the next business day.
Can I place an order through social media?
All orders must be placed through our official website. Our social media accounts are for promotional purposes only — we do not accept orders via DM. For safe and secure shopping, always use barbarianwoman.com.