RETURNS

We are happy to accept returns within 30 days of delivery. Unfortunately, we cannot accept returns once 30 days have passed.

To be eligible for a return, your item must:

• Be unused.
• Have its original tags attached.
• Be in its original packaging.
• For bikinis and swimsuits, have the hygiene liner intact.

Our customer care team will assess whether these conditions have been met. If they have not, the return may be refused and the item sent back to you.

For hygiene reasons, opened cosmetics, hair care products and accessories such as earrings cannot be returned. Gift cards are also excluded from returns.

NON-RETURNABLE ITEMS (CHANGE OF MIND)

The following items cannot be returned if you change your mind:

• Gift cards and e-vouchers.
• Underwear, lingerie and bodysuits.
• Swimwear and bikinis with the hygiene liner removed.
• T-string styles.
• Items with their tags removed.
• Items without their original packaging.
• Items that have been worn, washed or damaged in any way.
• Items carrying the smell of perfume, smoke, deodorant or body odour.
• Items marked with makeup, deodorant or fake tan.

SHIPPING

Return shipping costs are not reimbursed. You are responsible for the cost of sending the item back to us.

PROCESSING TIME

Return requests are usually reviewed within 3 business days of the item reaching us. We will notify you of the outcome by email.

REFUSED RETURNS

Items that do not meet the return conditions will be refused. In this case, the item will be sent back to you and you may be responsible for the shipping costs.

FAULTY OR DEFECTIVE ITEMS

An item is considered faulty or defective if it:

• Is faulty, damaged or defective.
• Does not meet the expected standard of quality.
• Is not fit for its intended purpose.
• Does not match the product description or images.

In these cases, the following solutions are available:

• Return.
• Exchange.
• Repair.
• Refund.

SUBMITTING A RETURN REQUEST

For faulty items, please contact us at info@barbarianwoman.com.

Please include your order number and, if possible, photos of the item.

SHIPPING FOR FAULTY ITEMS

• We cover the return shipping cost for faulty items.
• If inspection finds that the item is not faulty, you will be responsible for the shipping cost.

RETURNS AND REFUNDS

• For approved returns, the item price will be refunded.
• Shipping costs are not refunded, except for faulty items.

RETURN SHIPPING DETAILS

• For returns from outside Turkey, you are responsible for the shipping cost.
• The brand is not responsible for lost or undelivered return parcels.